Hours : Monday to Friday - 9am to 5pm
Contact : 770-683-5437

Frequently Asked Questions

Does your office have email?

If you would like to get ahold of anyone during our office hours, here are some emails:

Nurse Email: nurse@justuskidspeds.com

Front Desk: appointments@justuskidspeds.com


What if my child gets sick on a weeknight or weekend?

If your child is experiencing a medical emergency, please call 911.

Even if our office is closed, we still offer many resources to assist you.
This Online Symptom Checker may provide you with an answer to your question or concern.

The first resource to help you is calling the advice nurse line offered through your insurance company. That phone number can be found on the back of your insurance card. The other option is to use our newly developed provider email. The email address is: providers@justuskidspeds.com. This is a NON-EMERGENT way of communicating with the provider on call. Please know that the message response time may vary and will not be answered through the night hours.

If none of the previous options provided any help, you can call our office number and you will be connected with our answering service. The answering service will arrange for you to speak with a pediatric phone advice nurse from Children’s Healthcare of Atlanta (CHOA) Children's Healthcare of Atlanta . Because this is a fee based service, there will be a $15 charge to your account for the after hours call. You will need to give the answering service a phone number where you can be reached. It may take up to one hour for the CHOA nurse to call you. If you feel unable to wait, then you should take your child to the nearest pediatric emergency room. The CHOA nurses are very well trained to handle after hour emergency calls. If the CHOA nurse has any concerns about your child, he/she will arrange through our answering service to have the Just Us Kids Pediatrics on call provider paged. It may take up to one hour for the provider to call you back. If you feel unable wait, then you should take your child to the closest pediatric emergency room.

If you have caller ID block on your phone, it MUST be disabled in order to get a return call from the on call provider. If you do not disable the caller ID block on your phone, you will not be able to speak with the provider. At times, the on call provider may call you from a number that is not blocked. It is NOT acceptable to call the provider back at that number. If you need to speak with the provider again, call the office number and notify the answering service.


Does your office do walk-in appointments?

No, we are an appointment only office.

We see our patients by appointment and do our best within the limits of circumstances that we can control, to see our patients on time. We feel that patients deserve our attention during the appointment time we have reserved for them. We do not allow walk in appointments, as it interferes with our ability to deliver safe medical care in a timely manner to all of our patients. To that end, we request that all patients call for an appointment time before coming to our office.

Our phone lines turn over at 8:30 in the morning, so please call to make a same-day sick appointment.

Do I have to vaccinate my child?

YES, we require all patients to be vaccinated.

Please refer to our Immunization-Policy on how our office handles immunizations.

We strongly believe in the importance of vaccines. All of our providers believe it is important to adhere to an immunization schedule. We do not feel that you are a "fit" for our practice if you refuse vaccinations after our discussions regarding the need for vaccination. Parents refusing vaccinations will be asked to find another practice.


Are you currently accepting new patients?

Yes, we are currently accepting new patients!

Download our new patient forms by going to this link: NewPtPaperwork
Fill these out & bring them with you to your appointment to make check-in much easier!

Here is a list of the current insurances that we DO accept:

  • Aetna
  • Assurant
  • Blue Cross/Blue Shield
  • Cigna
  • Coventry
  • Humana
  • Piedmont Wellstar
  • Tricare
  • UMR
  • United Healthcare

If you have any questions about whether your insurance plan is accepted or not, please call our office at: 770-683-5437 and press option 1 to speak with our front desk.

We are currently not accepting any state based insurances such as:
Amerigroup, Medicaid, Peachcare, Peachstate, or Wellcare


What do I do once my baby is born?

Congratulations!

Your newborn baby should be seen in our office 2-4 days after being discharged from the hospital. Please call our office on the day of discharge to arrange a newborn checkup.

What to bring with you to the first visit:

  • Insurance Card
  • Discharge paperwork/Summary from the hospital
  • Blue slip of paper for newborn metabolic screen (should be included in discharge paperwork)
  • Completed NewbornPacketPDF

Remember, you only have 30 days to add a newborn to your group insurance policy. You must call your insurance company to add your newborn.

Due to the baby not being added to the insurance yet, we collect a $80 charge for the newborn visit. Once the baby is added under your insurance plan, we will file that with your insurance. If they cover it at 100%, you will be refunded the $80 newborn fee.

How far in advance do I need to schedule my child's check-up?

We require at least a 48 hour notice to schedule checkups.

Just Us Kids Pediatrics believes strongly in prevention of illness and disease. Regular checkups allow our providers to track growth, development, and any potential signs of early illness. A checkup will involve measurements of your child, a review of family history, potential lab work, thorough examination, vaccines, and time to answer any questions you have regarding your child’s health.

How far in advance do I need to call to get a refill on my child's medications?

Our office requires a 48 hour notice to get any medication refills.

Please refer to the Prescription-Policy on how to handle getting your child's refills.

What temperature is considered a fever?

A 100.4 degree or higher is considered a temperature.

Tylenol Dosage Chart

Motrin Dosage Chart

Fever in children under 2 months of age is a medical emergency. If your child under 2 months of age has a rectal temperature of 100.4 or greater, call our office immediately and press option 2 for the nurse line.

Just feeling your child's forehead does NOT give an accurate measurement of temperature. The most accurate way to get a temperature is to take it with a digital thermometer either rectally, orally, or axillary. Rectal and oral temperature are the most accurate.

Fever itself is not an illness. Fever is a symptom. Most fevers are a symptom of infection or other illness. Although fevers can be frightening, fever itself usually does not cause harm. Fever helps the body fight infection by stimulating natural defense mechanisms. So, fever can actually be a good thing as it is the body’s way to fight off infection.

If you have any concerns about your child with fever, call our office and speak to our phone advice nurse. If you are in doubt about what to do, call our office. If your child is acting ill or in a way that concerns you, even if he/she does not have fever, call our office.

CHOA Information on Fever


What insurances does your office accept?

Here is a list of the most common private insurances we DO accept:

  • Aetna
  • Assurant
  • Blue Cross/Blue Shield
  • Cigna
  • Coventry
  • Humana
  • Piedmont Wellstar
  • Tricare
  • UMR
  • United Healthcare

We are currently not accepting any state based insurances such as:
Amerigroup, Medicaid, Peachcare, Peachstate, or Wellcare

If you have any questions about whether your insurance plan is accepted or not, please call our office at: 770-683-5437 and press option 1 to speak with our front desk.